Terms of Service
These terms govern your use of Shnipper, provided by Ben There Media, LLC (“Shnipper”, “we”, “us”). By purchasing, activating, or using the software you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
1. What you get
A licence to install and run the Shnipper desktop application, and to use the hosted service that stores and delivers finished clips to guests. The licence is non-exclusive, non-transferable, and limited to the number of machine seats your plan includes. You may not resell, sublicense, or rent access, or attempt to defeat the licensing and entitlement checks.
2. Plans, trials, and payment
- Subscriptions renew automatically until cancelled.
- Free trials require a payment method and convert to a paid subscription automatically when the trial ends, unless you cancel first. One trial per customer.
- Cancelling stops the next renewal. Access continues until the end of the period you have already paid for; cancelling part-way through does not shorten it.
- Payments are non-refundable except where required by law or offered at our discretion. Cancelling is not a request for a refund of the current period.
- Prices may change on notice, taking effect at your next renewal.
3. Consent to record — your responsibility
This is the most important term in this agreement. Shnipper is a tool that records video of people. You decide who is filmed, where, and on what basis. We do not, and cannot.
You are solely responsible for:
- Providing any notice and obtaining any consent or release required before recording someone — including from a parent or guardian where a minor is recorded.
- Complying with all laws that apply to recording people and to their image, likeness, voice, and biometric information. These vary significantly by jurisdiction and some — including, but not limited to, biometric privacy statutes in states such as Illinois, Texas, and Washington — impose specific notice and consent requirements with serious penalties.
- Holding the rights to any music, branding, or other material you add to a clip.
- Securing permission from the venue or event host where that is required.
You warrant that you have obtained everything above before uploading anything, and that our processing of that footage on your instructions will not cause either of us to break the law. You will indemnify and hold us harmless against any claim, loss, or penalty arising from your failure to do so, including claims brought by the people appearing in your footage.
4. Your content
You keep all ownership of the footage you create. You grant us only the licence needed to run the service — to store, process, transcode, and deliver your clips to the recipients you direct. We do not use your footage to advertise, to train models, or for any purpose other than providing the service to you.
5. Delivery and retention
Clips are delivered by a passkey-protected link or QR code. Anyone holding that link and passkey can view and download the clip; there is no per-guest login. Distribute links accordingly.
Uploaded footage is permanently deleted 30 days after upload. Shnipper is a delivery service, not an archive or a backup. Download anything you or your client need to keep. We are not liable for footage lost to this deletion, and we cannot recover it.
6. Acceptable use
You may not use Shnipper to record or distribute material that is unlawful, that harasses or defames, that captures people in a place where they reasonably expect privacy, or that infringes anyone's rights. We may suspend or terminate an account that does.
7. Service availability
We work to keep the service running but do not guarantee uninterrupted availability. The hosted service depends on third-party infrastructure and on your own network. Shnipper cannot upload or deliver clips without a working internet connection at your event. We offer no uptime guarantee or service credits.
8. Software updates and entitlements
The application verifies a cryptographically signed entitlement. When a subscription ends or a payment fails, access to the application and hosted service stops after the paid period plus a short grace window. You agree not to circumvent, patch, or tamper with this mechanism.
9. No warranty
The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the software will be error-free or that it will meet your requirements for any particular event.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, lost data, or lost footage — including any claim arising from a failure to capture, process, or deliver clips at a live event.
Our total aggregate liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.
Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
11. Termination
You may stop using Shnipper at any time by cancelling. We may suspend or terminate access for breach of these terms or non-payment. On termination your licence ends, and stored footage is deleted on the normal retention schedule.
12. Changes
We may update these terms and will revise the date above. Material changes will be notified by email. Continuing to use the service after a change means you accept it.
13. Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The state and federal courts located in Pinellas County, Florida have exclusive jurisdiction.
14. Contact
Ben There Media, LLC — support@shnipper.com
Notices under these terms may be sent to that address. A postal address for formal service is available on request.